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Orders typically ship within 2 business days. Orders placed Friday-Sunday will generally ship out Monday.

We now offer free returns on all store credit returns/exchanges – US only.

Holiday Returns: during the holiday season (Nov. 1st - Dec. 25th), we will accept your return after 30 days so long as it is received by January 10th.

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. On that note, we're so bummed things didn't work out for you, but here's the good news: merchandise may be returned within 30 days from the order date for a refund back to the original form of payment. You will have up to 60 days after items have been purchased to exchange for anything else on the website.

Here's the fine print: you cannot just return anything! All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact.) Any return received with makeup stains, deodorant stains, stains, pet hair, perfume/detergent scent or smoke will be refused, returned to you and are subject to a shipping charge.

  • Please note that returns will be made at your own cost. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. is not responsible for any lost or damaged merchandise while in transit.
  • Shipping Charges: Shipping charges on expedited & international orders are not refundable.
  • Opened cosmetics, jewelry, belts, lingerie, sunglasses, and gift certificates cannot be returned or exchanged. 
  • A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
  • Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoes & shoe boxes are an important part of the product presentation and must be returned undamaged. Shoe boxes are not intended for shipment, must be returned in the original shipment box or other exterior protective parcel. If there is any damage to the shoe box, shipping labels, packing tape or any other markings on the outside of the shoe box, it will not be accepted. The item will then be returned to the customer and is subject to a return shipping fee.
  • Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
  • Tops and Dresses: Please be careful of makeup, perfume, or deodorant rubbing off on the garment
  • Items not received need to be reported within two business days of the scanned delivery.

    attn: return# (your shophearts order number)

    For the best service and selection, please order your replacement items online then contact us/leave us a note at checkout for a free smart label to return the original order for a full refund. Alternatively, you can also request for a smart label at the link below to receive a store credit to repurchase the item. Please do not use our refund portal above as those labels will be fully deducted.

      • Example of note would be “this is an exchange for order __(previous order number)___”. We will email over a waived label BEFORE shipping out the replacement order.
      • visit this page for a free smart label for all exchanges/store credit returns.
      • Instructions will be emailed accordingly
      • All exchanges will be processed within 10 business days. If you need it ASAP, please repurchase the product and have the previous one refunded in full.

      All refunds will be credited to your original form of payment or a ShopHearts Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

      • Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a Gift Card/Store Credit, the amount will go back to your original Gift Card. Please contact us if you have misplaced the card.
      • Shipping Charges: Unfortunately, we cannot refund shipping charges.
      • You will only receive an e-mail confirmation once your order has been received, inspected and processed at our warehouse.
      • Please keep the tracking details for your records.

        International orders do not qualify for free returns or merchandise exchanges. Orders returned directly to will receive a refund for the merchandise but not duties, taxes or tariffs.

        If you received defective merchandise, please contact us within two business days so we can correct the issue.
            If you refuse a confirmed order, you will be charged for the actual cost of the shipping to you.