All refunds will be credited to your original form of payment or a ShopHearts Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)
- Refunds can take up to 10 business days to process
- You will only receive an e-mail confirmation once your order has been received, inspected and processed at our warehouse.
- Please keep the tracking details for your records.
- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a Gift Card/Store Credit, the amount will go back to your original Gift Card. Please contact us if you have misplaced the card.
- Shipping Charges: Unfortunately, we cannot refund shipping charges.