Orders typically ship within 2 business days. Orders placed Friday-Sunday will generally ship out Monday.
We now offer free returns on all store credit returns/exchanges – US only.
Holiday Returns: during the holiday season (Nov. 1st - Dec. 25th), we will accept your return after 30 days so long as it is received by January 10th.
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. On that note, we're so bummed things didn't work out for you, but here's the good news: merchandise may be returned within 30 days from the order date for a refund back to the original form of payment. You will have up to 60 days after items have been purchased to exchange for anything else on the website.Here's the fine print: you cannot just return anything! All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact.) Any return received with makeup stains, deodorant stains, stains, pet hair, perfume/detergent scent or smoke will be refused, returned to you and are subject to a shipping charge.
shophearts
attn: return# (your shophearts order number)
7682 GARDEN GROVE BLVD. WESTMINSTER CA. 92683
EXCHANGES
For the best service and selection, please order your replacement items online then leave us a note at checkout for a free smart label to return the original order for a full refund. Please do not use our refund portal above as those labels will be fully deducted.
REFUNDS
All refunds will be credited to your original form of payment or a ShopHearts Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)
INTERNATIONAL RETURNS
International shophearts.com orders do not qualify for free returns or merchandise exchanges. Orders returned directly to shophearts.com will receive a refund for the merchandise but not duties, taxes or tariffs.
You can simply mail us back the unwanted item(s) for a refund to the address listed in our return policy page. We also provide free return labels on all store credit returns / store credit exchanges within the US.
http://www.shophearts.com/pages/shophearts-return-policy
http://www.shophearts.com/pages/return-merchandise-form
http://www.shophearts.com/pages/smart-label-request-form
One of our most popular question! We are located in southern california and we ship from southern california. :)
Most orders ship within 1-2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Standard shipping time can take anywhere between 3-10 business days there after.
Priority shipping will generally ship within 1-2 days (although we strive for same or next business day) and can take anywhere between 2-3 business days. Priority shipping is not guaranteed by shophearts.
Expedited orders that are received before 10 am PST will generally ship same day. Orders placed after 10 am PST will generally ship next day. These orders will arrive within 1-2 business days.
Although we do strive to process all returns within 3-5 days.. It can take up to 10 business days. Once we have received your package, your refund will be processed within 10 business days. You will ONLY be notified via email at the address listed on your account when this transaction has taken place. We do not notify when we have received the return. Please keep all receipt/tracking number to track the package's status.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add hello@shophearts.com to your safe sender list.
You can also check your order status by signing into your account on our website.
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you need to change an address for your order, please contact us [orders@shophearts.com] immediately with the subject "change address" & the updated address. We generally process orders within the hour, and once our warehouse has processed your order, we will be unable to make any changes.
Unfortunately we cannot add items to an existing order. Please place a new order for the item.
Please see our Fit Guide for general information on sizing.
All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.
“In Process” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 72 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
shophearts cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from shophearts, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to shophearts. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Yes, all international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.
We currently do not but we do plan to in the future! :) As for now, our warehouse is not open to the general public.
We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item's price is different than the price displayed, we will cancel your order of that item and notify you of the cancellation.
Items in your shopping bag reflect the current price displayed on the item's product details page. Please note: This price may differ from the price displayed when the item was first placed in your shopping bag.
Our merchandise is offered for sale by shophearts for your personal enjoyment and not for resale. Therefore, we reserve the right to limit quantities and refuse to sell to any person whom we believe may be purchasing for resale.
