FREE SHIPPING ON ALL US ORDERS
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USPS Standard Service is free to Shop Hearts customers, anywhere in the United States.
- Please allow 3-10 business days for receipt within the United States when you order with our free USPS/UPS Standard service.
- Free Shipping offer does not apply on shipments outside of the United States, or priority US shipments.
- All in stock orders will be fulfilled within 1 - 3 business days.
- We do not ship weekends and holidays.
- Orders purchased fri-sun will be processed on the following Monday. Please plan accordingly!
- Holiday processing time is 3 business days, starting NOV 1st. Our holiday return policy is extended to JAN 10th for orders placed between nov 1st - Dec 31st.
2-4 DAYS PRIORITY FLAT RATE SHIPPING
- Enjoy your package quicker with our flat rate priority shipping.
- Priority shipping takes anywhere between 2-4 days after shipment of package.
- This is only an estimated date, Shop Hearts does not guarantee time of arrival due to unforeseen circumstances.
- Time starts ticking a day AFTER the order is fulfilled.
- We fulfill all priority orders the day of if purchased prior to 10am PST.
- Orders placed after 10 AM PST will generally head out the next day.
- Please plan accordingly.
- We do not ship weekends and holidays.
- Orders purchased fri-sun will be processed on the following Monday. Please plan accordingly!
2 day expedited shipping (w/ signature)
- CUT OFFS FOR 2-DAYS EXPEDITED PRIORITY SHIPPING IS 10 AM PST
- ALL ORDERS PLACED PRIOR TO 10 AM PST WILL BE SHIPPED THE DAY OF.
US SALES TAX
Do you charge sales tax on any item?
shop hearts is required by law to collect sales tax on orders shipped to California. The appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Important Sales Tax Information
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
- International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.
Orders typically ship within 2 business days. Orders placed Friday-Sunday will generally ship out Monday.
Holiday Returns: during the holiday season (Nov. 1st - Dec. 25th), we will accept your return after 30 days so long as it is received by January 10th.
We're so bummed things didn't work out for you, but here's the good news: merchandise may be returned within 30 days from the order date for a refund back to the original form of payment. You will have up to 60 days after items have been purchased to exchange for anything else on the website. Here's the fine print: you cannot just return anything! All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact.) Any return received with makeup stains, deodorant stains, stains, pet hair, perfume/detergent scent or smoke will be refused and returned to you and are subject to a shipping charge.
- Opened cosmetics, jewelry, belts, lingerie, sunglasses, and gift certificates cannot be returned or exchanged.
- A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
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Shipping Charges: Shipping charges on expedited & international orders are not refundable.
- Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. Shophearts.com is not responsible for any lost or damaged merchandise while in transit.
FREE RETURNS ON ALL STORE CREDIT RETURNS - STORE CREDIT & US ONLY.
RETURN & EXCHANGE CONDITIONS
- Items must be returned unworn, unwashed, undamaged, unused, unaltered, and with all original tags attached.
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Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoes & shoe boxes are an important part of the product presentation and must be returned undamaged. Shoe boxes are not intended for shipment, must be returned in the original shipment box or other exterior protective parcel. If there is any damage to the shoe box, shipping labels, packing tape or any other markings on the outside of the shoe box, it will not be accepted. The item will then be returned to the customer and is subject to a return shipping fee.
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Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
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Tops and Dresses: Please be careful of makeup, perfume, or deodorant rubbing off on the garment.
REFUNDS PROCESSING:
- We will refund your purchase amount minus any shipping fee back to your original payment method.
- Paypal payments cannot be refunded after 60 days.
- You will only receive an e-mail confirmation once your order has been received, inspected and processed at our warehouse.
- Please allow 10 business days from the time we receive your return for it to be processed.
- Please keep the tracking details for your records.
HOW TO SEND YOUR RETURN FOR REFUND:
- click here to print and include the following merchandise form in the return & a copy of your packing slip
- Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. Shophearts.com is not responsible for any lost or damaged merchandise while in transit.
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If you decide to send your return back using your own carrier, please address your return to the following address & include a copy of your invoice:
shophearts
attn: return# (your shophearts order number)
7682 GARDEN GROVE BLVD. WESTMINSTER CA. 92683
HOW TO SEND YOUR STORE CREDIT RETURNS OR EXCHANGES
- click here to print and include the following merchandise form in the return & a copy of your invoice.
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For store credit exchanges or store credit returns: Print and stick the emailed pre-paid SmartLabel onto the original packaging. No additional postage is required. USA ONLY.
- All smart-labels issued out from us come with tracking information, please hold on to those numbers for personal references.
- Drop package in mailbox, hand the package to your daily mail-carrier (our fave) or take the package at your nearest authorized usps location or UPS location.
EXCHANGES
- Due to the high-volume of orders we receive, we do not technically do exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore, we suggest placing a new order for the item/size you would like and request for a smartlabel/leaving us a note during checkout for a free smart label for a full refund. By leaving us a note, the label will be emailed over prior to shipping out the new order.
- If you request for a smart label, please indicate the new order number. Otherwise.. it will be for a store credit to repurchase the correct size/color.
DEFECTIVES
- If you received defective merchandise, please contact us within two business days so we can correct the issue.
- Items not received need to be reported within two business days of the scanned delivery.
REFUSED/UNDELIVERABLE ORDER(S)
- If you refuse a confirmed order, you will be charged for the actual cost of the shipping to you.
Please refer to this size chart as a guide only. Please use as an estimate as styles and cuts vary between each individual item/brands and may not be consistent with the size guide measurements. If an item has a detailed size guide, please use that instead.
Measurements are measured in INCHES - FOR US BRANDS
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XS |
S |
M |
L |
| BUST |
31-32 |
32-34 |
34-36 |
36-38 |
| WAIST |
22-23 |
23-25 |
25-27 |
27-29.5 |
| HIPS |
32-33 |
33-35 |
35-37 |
37-39.5
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FOR AU/UK BRANDS
FOR SHOES
FOR COOLWAY/MUSSE&CLOUD (EUROPEAN SHOES)
Please contact us at hello@shophearts.com for additional info on specific item(s).
